|
C A R E F U L P A C K I N G R E L I A B L E D E L I V E R Y International Delivery
|
SHELLSHEET / INTERNATIONAL SHIPPING
A carefully prepared journey for every order
Every order is prepared in Korea and shipped with an available trackable international service selected according to the destination, parcel requirements, and delivery needs.
|
S P E C I A L S H I P P I N G B E N E F I T US$400+ — Free EMS ShippingSpend US$400 or more on merchandise and enjoy EMS shipping at no extra charge, where EMS service is available for your destination. Customs duties, import taxes, VAT, and other destination-country charges are not included. |
01 / ORDER PREPARATION
Prepared with care in Korea
After payment is confirmed, we normally prepare and dispatch orders within 1–3 business days.
CheckedYour order is reviewed before packing to help ensure that the correct products and quantities are prepared. |
ProtectedItems are packed carefully for international transport and handling. |
DispatchedTracking information is provided after the parcel has been handed to the shipping service. |
02 / SHIPPING SERVICES
Choose the service that suits your order
Available services and delivery estimates may vary by destination. The times below are estimates and are not guaranteed delivery dates.
| Service | Estimated delivery | Recommended for | Tracking |
|---|---|---|---|
| EMS Express Mail Service |
Approximately 5–10 business days | Urgent and higher-value orders | Available |
| K-Packet Economical international mail |
Approximately 10–30 days | Small and cost-conscious orders | Available where supported |
Delivery estimates exclude customs clearance, weekends, public holidays, severe weather, airline delays, and delays caused by the destination country's postal or customs authorities.
03 / DELIVERY REFERENCE
Estimated delivery times by destination
The following times are general reference estimates for available services. Actual delivery may vary according to the destination and current postal conditions.
| Destination | Economical air-mail | EMS |
|---|---|---|
| USA | 12–20 business days | 5–7 business days |
| United Kingdom / Canada | 14–24 business days | 5–7 business days |
| Germany / France / Spain / Europe | 14–24 business days | 5–7 business days |
| Australia | 14–24 business days | 5–7 business days |
| Russia | 24–40 business days | 5–7 business days |
| Japan / Hong Kong | 10–14 business days | 5–7 business days |
| China / Singapore / Asia | 12–20 business days | 5–7 business days |
| Brazil / South America | 24–40 business days | 5–7 business days |
These estimates are provided for general guidance only. Please check the available service and estimated time shown at checkout for your specific destination.
|
THOUGHTFUL DELIVERY From our hands to your doorstepWe prepare each order with care and provide tracking information where available so that you can follow its journey from Korea. |
04 / FROM CHECKOUT TO DELIVERY
What happens after you place an order
|
01 Order confirmedWe review your order, payment, and delivery destination. |
02 Carefully preparedYour items are checked, packed, and prepared for dispatch. |
03 Tracking issuedTracking information is sent after dispatch where available. |
04 Final deliveryThe parcel enters the destination country's postal network for delivery. |
05 / IMPORTANT INFORMATION
A smooth international delivery
Customs, duties, and taxesImport duties, customs fees, VAT, and other charges imposed by the destination country are not included unless explicitly stated at checkout. These charges are the recipient's responsibility when applicable. |
Address accuracyPlease check your full name, street address, postal code, telephone number, and email address before completing payment. |
Delivery delaysDelays may occur because of customs inspection, weather, public holidays, airline capacity, local delivery conditions, or temporary service restrictions. |
Unclaimed parcelsIf a parcel is returned because it was refused, unclaimed, or could not be delivered because of an incorrect address, return and re-shipping costs may be charged to the customer. |
06 / TRACKING AND SUPPORT
Need help with your delivery?
If your parcel has not arrived within the estimated delivery period, please contact us with your order number and tracking information.
If a parcel has not arrived within 45 days from the shipment date, we will review the shipment and discuss the available solution with you, subject to carrier conditions and the circumstances of the order.
|
PERSONAL SUPPORT We are here to helpPlease include your order number when contacting us so that we can review your delivery more quickly. |